Guidance for volunteers to meet the National Volunteer Standards


This guidance is designed to help you to gather the evidence to show how you meet the Volunteer Certificate Standards.

You will need to complete your organisation’s induction which will provide some evidence towards the standards. You will also need to complete the e-Learning for Healthcare modules which will provide knowledge and help with understanding in your volunteer role.

Additionally, you will need to take responsibility for engaging with your manager or the people you work with in order to show how you apply your learning to your volunteer role.

It is anticipated that you should be able to meet all of the 6 mandatory standards within a reasonable time frame, which will be dictated by the organisation you are a volunteer in. This timeframe will depend upon how often you volunteer and how much time you are able to spend on doing some of the work in your own time.

You will find suggestions for how you might meet the Volunteer Certificate Standards, but you might also find other ways in which you can show evidence against the standards.

The standards

Each standard has a knowledge and understanding section and a performance section (the volunteer is able to) which tells you what you will be able to do as a volunteer when you have the required knowledge and understanding. Each module has a number and a title.

There are 6 core standards, and this is what they look like:

An example of the volunteering standards

Each of the 6 core standards has one or more e-Learning for Healthcare modules linked to it. You will need to complete all of the modules linked to a standard and you will get a certificate for each module you finish. Once completed you are free to explore other courses linked to that standard which may further enhance your knowledge and understanding. The e-Learning for Healthcare modules will cover most of what you need to know, but you may need to do some additional learning to fully meet each standard. Your trust induction will also provide knowledge to help you complete the standards.


Evidence is what you need to show your manager or supervisor how you have met each of the standards. You can complete the standards in any order, but you will need to complete all of them.

Your manager or supervisor will tell you when they think you have met a standard.

Below are some examples of what you might use to show how you have met a particular standard.

You know and understand

  • Completion of the trust induction: Attendance record; notes you may have taken;
  • eLearning for Healthcare modules: certificates to show you have completed each module
  • Courses on the National Learning Hub for Volunteering: course certificates; reflections on learning
  • Your manager or supervisor will want to have a discussion with you to check your learning and how you can put it into your practice as a volunteer. They will ask to see records of your learning such as your certificates or notes and reflections.

You are able to

  • Assessment of performance: your manager or supervisor might observe how you carry out aspects of you volunteering.
  • You might keep a diary of activities you have carried out
  • Reflections on you have put what you learned into practice
  • Testimonies from people who have seen you carry out your volunteering activities

You may also find other types of evidence which you can show to your manager or supervisor which are not listed above. Your manager or supervisor will be able to advise on their suitability.

Good luck and enjoy the journey